Shipping & Delivery Policy

 

  • General

      1. This document forms an integral part of the website’s Terms of Service and Purchase Policy. All provisions herein are subject to the Israeli Consumer Protection Law, 5741-1981, and its regulations.

  • Shipping and Pickup Options

      1. Home Delivery: Delivery fee is 35 ILS. Deliveries are made to the address provided during checkout via the club’s courier service.
      2. Estimated delivery time for home delivery is up to 8 business days from the completion of order processing.
      3. Arena Store Pickup (Home Games Only): Free pickup is available at the merchandise store in Payis Arena Jerusalem during home games only. Customers must wait for an official confirmation before arriving.
      4. Club Offices Pickup: Free pickup is available at the club offices at Cosell Sports Center, Givat Ram Campus, Hebrew University. Pickup is by prior coordination only after receiving confirmation.

  • Processing Times

      1. Orders are processed and prepared within up to 3 business days from confirmation of payment.

  • Customized Products & Cancellation Exceptions

      1. Customized Items Restriction: In accordance with Section 14C(d)(2) of the Israeli Consumer Protection Law, the right of cancellation does not apply to goods made specifically according to consumer measurements or custom requests (including custom printed jerseys).

  • Order Cancellation & Returns (Standard Products)

      1. Customers may cancel transactions for standard goods within 14 days from receipt of goods or the order summary document, whichever is later.
      2. Persons with disabilities, senior citizens, and new immigrants may cancel transactions within 4 months, provided the transaction included verbal communication.
      3. Cancellation due to defect/non-conformity: Full refund including shipping fees; no cancellation fee charged.
      4. Cancellation not due to defect: Refund provided minus cancellation fee of up to 5% or 100 ILS (whichever is lower). Return shipping is at the customer’s expense.

  • Customer Service

 

Last updated: October 7, 2026