Privacy Policy – Hapoel Jerusalem Basketball Club

 

 

  1. We, Hapoel Jerusalem – Management Company Ltd. and its affiliated companies (hereinafter: the “Company“, “we“, or “Hapoel Jerusalem“), respect the privacy of users of our websites – hapoel.co.il, tickets.hapoel.co.il, and shop.hapoel.co.il (together: the “Websites“) – and view the protection of their privacy and information security as of paramount importance.
  2. This Privacy Policy is intended to explain how we collect, use, store, and protect personal information provided by you or collected during your use of our Websites and services. By using the Websites, you confirm that you have read and understood this Privacy Policy and agree to it. The provision of your personal information is done voluntarily and with your consent, and you are not legally obligated to provide this information. However, it is clarified that without providing certain information, we may not be able to provide you with part of the services or products, handle your inquiry, complete a purchase, or enable registration for the fan club. In such cases, certain website functions or services may not be available to you.
  3. Wherever the terms “you” or “your” appear in this Privacy Policy, they refer to all users of the Company’s services and the personal information and other information relating to these users. What is stated in the masculine gender is for convenience only and applies equally to both genders.
  4. Who We Are and How to Contact Us?

The controller of the database is Hapoel Jerusalem – Management Company Ltd., located at Brodetsky 1, Cosell Center – Givat Ram, P.O. Box 39236, Jerusalem, Israel 9139102.

For any question or request regarding your personal information, you may contact us via email at: hj@hapoel.co.il.

  1. Types of Information We Collect

During the use of the Websites, we may collect the following information:

  1. Information you provide to us directly – Upon purchasing tickets, registering for the fan club, contacting us, placing an order in the store, or subscribing to the newsletter. This information may include name, telephone number, email address, residential address, payment details, purchasing preferences, and additional details you choose to provide.
  2. Technical and analytical information collected automatically – IP address, browser type, operating system, approximate geographic location, browsing times, pages visited, and information collected through Cookies and similar tools.
  3. Information from third parties – For example, information from clearing companies, mailing systems, courier services, or technology service providers who assist us in operating the Websites.
  1. Use of Cookies
    1. The Websites may use Cookies and similar tracking technologies for proper operation, improving user experience, analyzing traffic, measuring performance, and customizing content and advertising. Cookies are small text files stored on your browser that enable identification of your device on repeat visits. The information collected through cookies may include technical data about your use of the website, but does not identify you personally unless explicitly stated otherwise.
    2. In particular, our Websites use cookies that enable the sharing of information about visitors and users on the website through the following service providers: Google Analytics, Salesforce.
    3. You can change your browser settings to block or delete cookies; however, doing so may impair the functioning of the website. The use of cookies is made in accordance with this policy and without transmitting personal information to third parties unless required for the operation of the website or under law.
  2. Purposes of Information Use

Your personal information will be used by us for the following purposes:

  1. Provision of service and execution of orders for tickets or other products;
  2. Management of fan club and marketing activities;
  3. Sending updates, promotions, and publications subject to consent;
  4. Improvement of services and adapting them to your preferences;
  5. Compliance with the provisions of the law, including prevention of fraud and illegal activity;
  6. Safeguarding the security of our information and systems;
  7. Protection of the rights of the Company, its employees, representatives, and users, including handling claims, inquiries, demands, or existing or potential legal proceedings;
  8. Processing payments and verifying credit details for fraud prevention through an authorized provider (on e-commerce sites);
  9. Order tracking and managing returns and exchanges (on e-commerce sites);
  10. Analyzing purchasing behavior and creating personalized product recommendations (on e-commerce sites).
  11. It is clarified that the transmission of marketing, promotional, or commercial content to users shall be done strictly subject to the explicit prior consent of the user, in accordance with the provisions of the law. You may withdraw this consent at any time by contacting us via email at hj@hapoel.co.il, and the Company will cease sending you such publications.
  1. Transfer of Information to Third Parties
    1. We may transfer personal information to suppliers and business partners who provide us with services such as: payment processing and clearing, cloud data storage, CRM systems, couriers, mailing services, data analysis, advertising and marketing, price comparison platforms and search engines, purchasing behavior analysis and rating services, logistics companies, and shipment tracking. In any such case, we will ensure that only the information necessary for providing the service is transferred, and that suppliers are obligated to maintain information confidentiality in accordance with the law. Credit card details will not be transferred to third parties other than those automatically transferred to the relevant providers for the execution of the clearing and purchase process itself.
    2. In addition, we may share information with business partners and sponsors of the team for the purpose of sending commercial offers, promotions, benefits, and marketing content on their behalf, provided that your explicit prior consent was given to us for receiving promotional mailings. You may revoke this consent at any time by contacting us or via a dedicated link provided in the mailing itself.
    3. Furthermore, we may transfer information to competent authorities pursuant to a legal requirement or court order, as well as in the event of a merger, acquisition, or structural change of the club organization.
    4. As part of using service providers, information may be stored on servers located outside of Israel, including the Robotickets application hosted on AWS, subject to compliance with legal requirements in this regard.
  2. Information Retention and Security
    1. We are committed to securing and preserving your information, and employ accepted and appropriate security measures to safeguard and protect the integrity and confidentiality of the information stored in our systems. However, as with any system, we cannot fully and absolutely guarantee the safety of our systems, and therefore we do not undertake that our databases will be completely immune to any intrusion and/or unauthorized access.
    2. The Company periodically reviews the information stored in its databases and deletes or anonymizes excess information that is no longer required for service purposes, in accordance with the provisions of applicable law.
  3. User Rights
    1. Under the Protection of Privacy Law, 5741-1981, every person is entitled, by themselves, through their representative, or through a guardian, to inspect the information held about them in a database. This right naturally applies to you as well. You also have the right to revoke and withdraw any consent given by you for direct mailing and promotional material. Such requests may be directed to us via the email address.
    2. After inspecting the information about you and finding it to be incorrect, incomplete, unclear, or outdated, you are entitled to request that the information about you be corrected or deleted, all subject to Company approval and legal provisions. Before permitting you or another person on your behalf to inspect and/or update and/or delete personal information accumulated about you, you will be required to provide information for identity verification. We will respond and answer your request as soon as possible and in accordance with legal requirements. Requests may be sent to the email address: hj@hapoel.co.il.
  4. Minors
    1. Our services are primarily intended for users over the age of 16; therefore, we do not intentionally collect personal information from users under the age of 16. If you are under 16 or not legally eligible to perform legal actions without guardian approval, please ask your parents or guardian to approve your use of our services and the collection of your personal information. If you discover that a user under the age of 16 is using the services without appropriate authorization, please notify us as soon as possible, and we will act to delete them.
  5. Use of Artificial Intelligence and Chatbots
    1. We may utilize tools based on artificial intelligence and automated decision-making systems, including customer service chatbots, to improve service, personalize content and benefits, and detect suspicious activity. Upon contacting customer support, a notice will be provided informing you when you are conversing with an automated system rather than a human representative. You may request transfer to a human representative at any time. It is clarified that the Company will not make automated decisions affecting your rights without human intervention, and will allow you to contact us to receive additional information regarding how decisions are made.
  6. Policy Updates
    1. The Company may update this Privacy Policy from time to time. The date of the last update will appear at the bottom of the document, and your continued use of the Websites following such update shall constitute agreement to the updated policy.

 

Last updated on: October 7, 2026