{"id":1822,"date":"2026-09-29T09:29:28","date_gmt":"2026-09-29T06:29:28","guid":{"rendered":"https:\/\/shop.hapoel.co.il\/%d7%aa%d7%a7%d7%a0%d7%95%d7%9f-%d7%95%d7%9e%d7%93%d7%99%d7%a0%d7%99%d7%95%d7%aa-%d7%9e%d7%a9%d7%9c%d7%95%d7%97%d7%99%d7%9d-%d7%90%d7%a1%d7%a4%d7%a7%d7%94-%d7%95%d7%90%d7%99%d7%a1%d7%95%d7%a3-%d7%a2\/"},"modified":"2026-10-29T11:37:35","modified_gmt":"2026-10-29T09:37:35","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/shop.hapoel.co.il\/en\/shipping-and-delivery-policy\/","title":{"rendered":"Shipping &#038; Delivery Policy"},"content":{"rendered":"<h1><b>Shipping &amp; Delivery Policy<\/b><\/h1>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\">\n<h2><b>General<\/b><\/h2>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This document forms an integral part of the website&#8217;s Terms of Service and Purchase Policy. All provisions herein are subject to the Israeli Consumer Protection Law, 5741-1981, and its regulations.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">\n<h2><b>Shipping and Pickup Options<\/b><\/h2>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Home Delivery:<\/b><span style=\"font-weight: 400;\"> Delivery fee is 35 ILS. Deliveries are made to the address provided during checkout via the club&#8217;s courier service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Estimated delivery time for home delivery is up to <\/span><b>8 business days<\/b><span style=\"font-weight: 400;\"> from the completion of order processing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Arena Store Pickup (Home Games Only):<\/b><span style=\"font-weight: 400;\"> Free pickup is available at the merchandise store in Payis Arena Jerusalem during home games only. Customers must wait for an official confirmation before arriving.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Club Offices Pickup:<\/b><span style=\"font-weight: 400;\"> Free pickup is available at the club offices at Cosell Sports Center, Givat Ram Campus, Hebrew University. Pickup is by prior coordination only after receiving confirmation.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">\n<h2><b>Processing Times<\/b><\/h2>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Orders are processed and prepared within up to <\/span><b>3 business days<\/b><span style=\"font-weight: 400;\"> from confirmation of payment.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">\n<h2><b>Customized Products &amp; Cancellation Exceptions<\/b><\/h2>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Customized Items Restriction:<\/b><span style=\"font-weight: 400;\"> In accordance with Section 14C(d)(2) of the Israeli Consumer Protection Law, the right of cancellation <\/span><b>does not apply<\/b><span style=\"font-weight: 400;\"> to goods made specifically according to consumer measurements or custom requests (including custom printed jerseys).<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">\n<h2><b>Order Cancellation &amp; Returns (Standard Products)<\/b><\/h2>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customers may cancel transactions for standard goods within <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> from receipt of goods or the order summary document, whichever is later.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Persons with disabilities, senior citizens, and new immigrants may cancel transactions within <\/span><b>4 months<\/b><span style=\"font-weight: 400;\">, provided the transaction included verbal communication.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cancellation due to defect\/non-conformity: Full refund including shipping fees; no cancellation fee charged.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cancellation not due to defect: Refund provided minus cancellation fee of up to 5% or 100 ILS (whichever is lower). Return shipping is at the customer&#8217;s expense.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">\n<h2><b>Customer Service<\/b><\/h2>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h2><span style=\"font-weight: 400;\">WhatsApp: 050-4777032\u00a0<\/span><\/h2>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h2><span style=\"font-weight: 400;\">Phone: 02-6241440 ext. 1\u00a0<\/span><\/h2>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h2><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:Shop@hapoel.co.il\"><span style=\"font-weight: 400;\">Shop@hapoel.co.il<\/span><\/a><\/h2>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Last updated: October 7, 2026<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery Policy &nbsp; General This document forms an integral part of the website&#8217;s Terms of Service and Purchase<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1822","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; 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